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Clear assistance.
Warranty terms, setup, and service requests. Everything you need to know before and after your purchase.
Request assistance ↗Service terms ↓
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Check the terms for your specific model.
Warranty
Duration, coverage area, and responsible service provider are listed in your order documents.
Package contents
Batteries, charger, accessories, licenses, and subscriptions: confirm what's included in your delivery.
Service
The process for requests, diagnostics, and device delivery is arranged for each order.
Four simple steps.
Describe the situation
Model, purchase date, order number, and a description of the issue will help us start the review.
We’ll clarify the terms
We’ll check the package, documents, and service conditions for your specific device.
We’ll agree on the next step
Remote check or shipment for diagnostics — depending on the issue.
We’ll confirm the solution
Procedure, cost for paid service, and timelines are agreed upon before work begins.
We’ll figure it out
together.
No fine print
or vague promises.
What warranty will my device have?
Warranty period, provider, and coverage depend on the model and supply terms. Request this information before payment: it must be included in your order documents.
Where should I send the device?
First, submit a request and receive instructions. Address, packaging, and delivery procedure must be agreed upon before shipping.
Can the issue be resolved remotely?
Sometimes, a description of the error, software version, and a video are enough for diagnostics. The possibility of remote resolution depends on the model and the nature of the issue.
How to find out the repair cost?
To estimate, we need details about the device and the issue. If paid diagnostics or repairs are required, terms are agreed separately.
What to check for international delivery?
Clarify who services the device in the destination country, where to send it if it malfunctions, and how return shipping is arranged.
Need help choosing, not repairing?
Describe your task using the selection form. For service requests, specify the model and order number, if available.
What happened?
Specify the model, order number, and what’s not working. Don’t include passwords or access codes.
shkaran.anton@gmail.com ↗